Fraud: How to Protect Your Practice-Fraud: How to Protect Your Practice

Video Transcription

Video Summary

In a webinar hosted by Catherine Bourne from PSEN, Jonathan Smith, a Senior Vice President at Care Credit, discusses how healthcare practices can guard against fraud. Emphasizing the vulnerability of medical offices to digital and identity fraud, Smith explains current fraud trends and offers practical advice on securing transactions. Key points include utilizing two-factor authentication for identity verification, being cautious with checks and cash transactions, and the benefits of using credit cards, especially with EMV chip technology, to reduce fraud risk. He advises that healthcare providers ensure solid security protocols, maintain accurate records, and implement thorough employee training to prevent fraud. Particularly regarding credit card transactions, Smith stresses the importance of procedural compliance, like checking IDs and securing both electronic and physical documentation. For practices using Care Credit, he outlines the necessity of prompt and clear communication in the event of disputes, recommending detailed treatment plans and refund policies to clarify service agreements. This proactive approach can help avoid chargebacks and aid in dispute resolution. The session ends with Smith's invitation to contact him directly for further guidance, highlighting upcoming opportunities for further learning.

Keywords

Jonathan Smith & nbsp; is the & nbsp; Senior Vice President and Chief Credit Officer for CareCredit; Memben

healthcare fraud prevention

digital identity fraud

two-factor authentication

credit card security

EMV chip technology

employee training

dispute resolution

Care Credit